This Cancellation & Refund Policy outlines the terms under which ORO IT SOLUTION PVT. LTD. processes order cancellations and refunds for services and transactions carried out on our platform. By using our services, you agree to the terms stated below.

1. Order Cancellation by User

If a user initiates the cancellation of an order from their account, the order will be marked as Cancelled on our system. Any amount deducted for the cancelled order shall be refunded to the user’s original payment method or respective account, subject to successful verification.

2. Failed or Unsuccessful Transactions

In cases where a transaction fails due to technical issues, bank-related problems, network failures, or any other unforeseen conditions, the deducted amount (if any) will be refunded to the user’s respective account automatically.

3. Refund Processing Timeline

Refunds are initiated after confirmation of cancellation or transaction failure. The credited amount may take 5–7 working days (or as per banking norms) to reflect in the user’s account, depending on the payment provider or bank.

4. Mode of Refund

All refunds will be processed through the original mode of payment used for the transaction, unless otherwise specified or required by law.

5. Partial or Delayed Refunds

In rare cases, refunds may be delayed due to bank processing times, holidays, or compliance checks. Users are advised to contact support if the refund is not received within the stated timeline.

6. Non-Refundable Scenarios

Completed and successfully processed services may not be eligible for refunds unless explicitly stated or required under applicable laws.

7. Changes to This Policy

ORO IT SOLUTION PVT. LTD. reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

8. Contact & Support

For any questions or concerns regarding cancellations or refunds, please contact our support team:

ORO IT SOLUTION PVT. LTD.
Email: support@oroitsolution.com